Refund and Returns Policy
Refund & Returns Policy
We stand behind the quality of our craftsmanship. This policy outlines how returns, exchanges, and refunds work for office furniture purchased from Urban Edge Furniture.
At Urban Edge Furniture, we want you to be fully satisfied with your office furniture purchase. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted, and the process for requesting them.
Policy Overview
This policy applies to furniture purchased directly from Urban Edge Furniture, whether through our showroom, website, or a sales consultation. Because much of our furniture is manufactured or configured to order, eligibility for return varies by product type — please review the categories below before placing your order.
Return Eligibility
Standard-catalog items may be returned within 7 days of delivery, provided the conditions below are met.
| Condition | Requirement |
|---|---|
| Time Window | Return request submitted within 7 calendar days of delivery |
| Product Condition | Unused, unassembled (where applicable), and free of scratches, stains, or damage |
| Packaging | Original packaging, protective wrapping, and all included hardware or accessories |
| Proof of Purchase | Valid invoice or order confirmation number |
| Product Type | Limited to standard-catalog items — see Non-Returnable Items below |
Furniture that has been assembled, installed, or used in an active office environment may not qualify for return, as resale condition cannot be guaranteed.
Non-Returnable Items
Due to the nature of custom manufacturing, the following items are not eligible for return or refund unless found to be defective or damaged upon delivery:
- Custom-built or made-to-order executive desks, reception counters, and conference tables
- Furniture finished in customer-specified materials, colors, veneers, or upholstery
- Complete office fit-out packages built to project-specific dimensions
- Items marked as final sale, clearance, or showroom samples
- Furniture that has been installed, modified, or assembled beyond initial setup inspection
How to Request a Return
To initiate a return, please follow these steps:
Contact Our Team
Email or call us within 7 days of delivery with your order number and reason for return.
Share Documentation
Provide photos of the item and packaging so our team can confirm eligibility before pickup is arranged.
Schedule Pickup
Once approved, we'll coordinate a convenient pickup time through our logistics partners.
Inspection & Resolution
After inspection at our facility, we'll confirm your refund or exchange and process it accordingly.
Inspection & Approval
All returned items are inspected upon arrival at our facility to confirm they meet the eligibility conditions outlined above. We reserve the right to decline a return or adjust the refund amount if the item shows signs of use, damage, or missing components not disclosed at the time of the return request. You will be notified of the inspection outcome within 3–5 business days of receipt.
Refunds
Once a return is approved, refunds are processed as follows:
- Refunds are issued to the original payment method used at checkout.
- Approved refunds are processed within 14 business days of inspection approval.
- Bank transfer or card processing times may add a few additional business days depending on your financial institution.
- A restocking or handling fee may apply to certain large or bulky items, which will be communicated before your return is finalized.
Exchanges
If you'd prefer to exchange an item rather than receive a refund — for example, a different finish or size within our standard catalog — let our team know when you submit your return request. Exchanges are subject to product availability and may involve a price adjustment if the replacement item differs in value from the original.
Damaged or Defective Items
If your furniture arrives damaged or with a manufacturing defect, please notify us within 48 hours of delivery with photos of the issue. Damaged or defective items — including custom and made-to-order pieces — are eligible for free repair, replacement, or refund at our discretion, with no return shipping cost to you.
Return Shipping Costs
For eligible returns not related to damage or defect, return pickup and transport costs are the responsibility of the customer unless otherwise agreed in writing. We will provide a cost estimate for pickup logistics before your return is confirmed, so there are no surprises.
Order Cancellations
Standard-catalog orders may be cancelled free of charge within 24 hours of order confirmation. Custom and made-to-order furniture may be cancelled only before production has begun; once manufacturing is underway, cancellation requests may be subject to a partial charge reflecting materials and labor already committed. Please contact us as early as possible if your plans change.
Contact Us
Have a question about a return, refund, or order cancellation? Our team is here to help.
Urban Edge Furniture
Reach out with your order number and we'll guide you through the process as quickly as possible.